TWC18 Privacy Policy

1 Introduction

TWC18 (twc18.pro) is an online casino platform operating for players in Malaysia. We greatly value the trust you place in us when sharing your personal information during registration and while using our services.

This Privacy Policy is provided to clearly and transparently explain how we collect, process, store, and protect your personal data. It also outlines your rights as a data owner and how you may exercise those rights.

By registering and using the TWC18 platform, you agree that you have read, understood, and accepted the terms of this Privacy Policy. This Privacy Policy should be read together with Terms and Conditions TWC18 and both of these documents form the complete agreement between you and us regarding privacy and data protection.

2 Information Collected

TWC18 only collects information that is strictly necessary to operate the platform safely, comply with legal requirements, and provide you with the best possible experience. The types of information we collect are as follows:

2.1 Personal Identification Information

• Full name as shown on official identification documents.
• National identification number (MyKad) or passport number for KYC verification.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• An active and reachable mobile phone number.
• A valid and active email address.

2.2 Financial Information

• Bank account number registered for deposit and withdrawal purposes.
• Bank name and account holder name.
• Transaction history for deposits and withdrawals on the TWC18 platform.
• E-wallet details (TNG, Boost, or others) if used as a payment method.

2.3 Technical & Usage Information

• The IP address of your device when accessing the platform.
• Device type, operating system, and web browser used.
• General location data (country and city) based on IP address.
• Login session records including date, time, and duration.
• Gaming activity including bets, wins, and losses.

3 Data Collection Methods

TWC18 collects your personal information through various transparent and lawful methods. We want you to know exactly where your data comes from:

4 Data Usage Purpose

Every piece of data collected by TWC18 has a specific and legitimate purpose. We do not use your data for purposes you would not expect or that are unrelated to our services:

4.1 Account Operations & Services

Your personal data is used to create and manage your TWC18 account, process deposits and withdrawals securely, verify your identity through the KYC process, and contact you regarding account details or transactions in progress.

4.2 Security & Fraud Prevention

Technical information such as IP addresses, login records, and activity patterns is used by the twc18 security team to detect and prevent fraudulent activity, money laundering, unauthorised access, and multiple account usage by the same individual.

4.3 Legal Compliance

As a responsibly operated platform, twc18 is required to retain certain records to meet applicable anti-money laundering (AML) and KYC requirements. Your data may be shared with competent authorities if required by law.

4.4 Service Improvement

Anonymised usage data is used to analyse platform usage patterns, identify areas for improvement, and develop new features better suited to the needs of Malaysian players.

4.5 Marketing Communications

With your consent, TWC18 may send promotional information, bonus offers, and platform updates via SMS or email. You may opt out of marketing communications at any time by contacting our support team.

5 Information Sharing

TWC18 takes data sharing responsibilities very seriously. We do not share your personal information arbitrarily. The following are circumstances under which your information may be shared:

5.1 Trusted Service Providers

To operate the platform seamlessly, TWC18 works with a carefully selected group of third-party service providers, including payment gateway providers (FPX, DuitNow, TNG), licensed gaming platform providers, and cloud computing service providers that comply with the highest security standards. Each of these providers is bound by strict confidentiality agreements and may only use your data for specified purposes.

5.2 Legal Requirements

TWC18 will disclose your information to the relevant authorities if required to do so by applicable law, court order, or a lawful request from a law enforcement agency. In every such case, we will endeavour to notify you if permitted by law.

5.3 What We Do Not Do

• Selling your personal data to advertisers or marketing companies.
• Sharing your information with other gambling platforms or businesses without your consent.
• Disclosing your financial information to unauthorised individuals.
• Using your data to make automated decisions that negatively affect you without human review.

6 Security & Encryption

TWC18 continually invests in the latest security infrastructure to keep your data protected against increasingly sophisticated cyber threats. Key security measures we implement include:

• Data-in-Transit Encryption: All communication between your browser and our servers is secured with TLS 1.3 protocol and a 256-bit SSL certificate verified by a recognised certificate authority.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial information and KYC documents — is encrypted using AES-256 standards.
• Layered Access Control: Our role-based access control (RBAC) system ensures that only specifically authorised personnel can access player personal data, and every access is logged in detail.
• Two-Factor Authentication: TWC18 supports two-factor authentication (2FA) for player accounts to add an extra layer of security during login.
• Regular Penetration Testing: Our security team conducts regular penetration testing to identify and patch vulnerabilities before they can be exploited.
• Backup & Recovery: Your data is automatically backed up to a secure, segmented location, ensuring service continuity even in the event of an unexpected incident.

7 Cookies & Tracking Technologies

TWC18 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand aggregate usage patterns. The following are the types of cookies we use:

7.1 Essential Cookies

These cookies are essential for the platform to function properly. They manage your login session, maintain language settings, and protect you against CSRF (Cross-Site Request Forgery) attacks. Disabling these cookies will affect core platform functionality.

7.2 Analytics Cookies

We use anonymised analytics data to understand how players use our platform — which pages are visited most often, how long sessions last, and where players encounter difficulties. This information helps us continuously improve our design and user experience.

7.3 Preference Cookies

These cookies save your preferences such as language, display resolution, and game settings so you don't need to reconfigure them each time you access the platform.

8 Player Rights

As a twc18 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this information within 14 business days from the date the request is received.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction. You may also update certain information directly through your account profile settings.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. However, we may need to retain some data to fulfil legal obligations such as AML record-keeping requirements.
• Right to Object to Marketing: You may opt out of receiving marketing communications at any time with no penalty to your gaming account.
• Right to Data Portability: You have the right to request that your data be provided to you in a machine-readable format for personal use.

To exercise any of the above rights, please contact the TWC18 customer support team via Live Chat or email at [email protected]. Please clearly state your request and include the required identity verification details.

9 Data Storage & Deletion

TWC18 retains your personal data for as long as your account is active and for any additional period required by law or legitimate operational needs after account closure.

9.1 Retention Period

Generally, financial transaction records and KYC documents are retained for a minimum of 7 years from the date of the transaction or account closure, in accordance with applicable anti-money laundering laws in Malaysia. Game activity data and session logs are retained for a shorter period depending on operational requirements.

9.2 Data Deletion

When data is no longer needed for its stated purpose and there is no legal obligation to retain it, TWC18 will securely delete or anonymise that data using procedures that comply with industry standards to ensure it cannot be recovered.

10 Privacy Policy Changes

TWC18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. We are committed to informing you of any significant changes through the following means:

• A prominent notice on the twc18 website homepage at least 7 days before changes take effect.
• Notification via email or SMS to all active members for material changes.
• The "Last Updated" date at the top of this document will be updated to reflect the current version.

Continued use of the twc18 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account before the changes come into effect.

11 Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, our team is always ready to assist you: